Dispute Resolution Policy
About this Dispute Resolution Policy
Cashlab strives to offer a seamless and user-friendly experience across our marketplace. However disputes between customers and vendors and/or Cashlab will occasionally occur.
This policy provides guidance to customers on how to report issues or complaints and resolve disputes.
How can I report an issue or complaint?
To report an issue or a complaint you may contact Cashlab customer service by telephoning +8613126402853; or by using live chat.
For fast and efficient resolution of specific types of issues listed below you can also use the email addresses and online contact forms listed below to reach the right team directly.
Cashlab Account Related Queries (Including Account Closure)
Report Security Breaches And Suspected Frauds
Data Privacy Related Requests
Alert@cashlabs.net
Legal Disputes
Legal@cashlabs.net
Report Incorrect Product Information
Report Infringing Products
What happens after I report an issue or complaint?
After you report and issue or a complaint Cashlab shall take the following steps:
- Record the following information for purposes of keeping you updated and tracking the issue(your name and contact details; and the nature of the issue)
- Issue a reference number for the complaint for tracking purposes.
- Send you regular email updates on the steps taken to resolve the issue in the event that it is not resolved upon first contact.
- Notify you via email once the matter has been resolved and seek your confirmation of your level of satisfaction with resolution.
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Can I contact sellers directly?
Cashlab will make every effort to contact sellers to resolve customer complaints on behalf of our customers. However if these efforts are unsuccessful customers may also request direct contact details for sellers by contacting customer service.
What if a seller refuses to cooperate in the dispute resolution process?
Any seller that fails to cooperate in good faith to resolve a customer’s complaint may have its seller account restricted or terminated.